Reference

Privacy Policy for Your Account

This page explains how zovi24 handles the details you share with us, from sign-up and identity checks to support messages and wallet records.

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zovi24 Privacy Policy for Your Account
REQUEST ROUTES

Where to Send Privacy Requests

If you want to ask about a stored detail, a correction or a copy of what we hold, write to us through one of the routes…

Email Write from your registered address and include the account name, the detail you want…
Form Use the site form if you want a neat paper trail.
Chat If you need quicker routing, start a chat and ask for the privacy team.
STORAGE CONTROL

What We Keep and Why

We keep account records, cookie settings and support logs only for the time needed to run the service, answer requests and meet legal or dispute duties.

Data handling

We collect the details you give during sign-up, account checks and support chats, plus basic device and session signals. We use them to run the account, keep records accurate and answer requests without asking you to repeat the same facts.

Cookies

Cookie settings help us keep sessions stable, remember language choices and recognise a returning browser. They also help us spot a broken login flow, so you spend less time repeating steps when you come back.

Account security

Passwords, one-time codes and sign-in checks help protect your account record. When a change looks sensitive, we may ask you to confirm control of the email or phone linked to the account before we act.

Retention

We keep records only for as long as the account, legal duties or dispute handling need them. After that, we remove, mask or archive the record based on the rule that applies in your case.

Change requests

To ask for a correction or a copy of your stored details, send the request from your registered contact and name the exact field you want checked. Clear requests move faster and reduce back-and-forth.

Contact handling

Privacy questions go to the same support desk that handles account issues, so the team can trace the record and reply in writing. If more checks are needed, we tell you what to send next.

Privacy Questions You May Ask

These questions cover the most common privacy choices linked to your account, from corrections and access to retention and contact routes. We keep the answers practical: what we collect, why we keep it, how you can ask for a change and when local law shapes the result. If your case needs a closer check, use the contact routes above and we will continue in writing.

We collect the details you give during sign-up, account checks and support chats, plus basic device and session signals. We use them to run the account, keep records accurate and answer requests without asking you to repeat the same facts.

Yes. Send the exact field that needs a change, use your registered contact and add any date that helps us trace the record. We confirm what we can change under local law and tell you if more checks are needed.

We keep the minimum payment reference and related account data needed to match a transfer, resolve a dispute or meet legal duties. We do not hold more than we need for that purpose, and we keep the trail compact.

We keep records only for as long as the account, legal duties or dispute handling need them. After that, we remove, mask or archive the record based on the rule that applies in your case.

Cookies help sessions stay stable, remember language choices and recognise a returning browser. They also help us spot a broken login flow, so you spend less time repeating steps when you come back.

Use the email, form or chat routes on this page. Send the request from your registered contact where possible, and we will reply in writing once the right team checks it and logs the outcome.

Yes. Requests are handled under local law, and access or changes are available where local law permits. If another rule applies to your case, we follow the one that governs your location.

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